Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it — unused, uninstalled and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at sales@trackwarriormods.co.uk. If your return is accepted, we’ll provide instructions on how and where to send your item.
Customers are responsible for return shipping costs, and a 3% restocking fee applies to all returns.
Items sent back without first requesting a return will not be accepted.

You can always contact us for any return-related questions at sales@trackwarriormods.co.uk.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you received the wrong product. We will evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, including:

• Digital goods and software (including tuning licences registered to your VIN)

• Items marked as non-returnable

• Gift cards

• Sale or clearance items

If you’re unsure whether your item qualifies, please get in touch before purchasing.

Digital Products & Software Licenses Policy

Due to the nature of digital software and electronic tuning licenses, the following terms apply to all digital orders:

1. Non-Refundable Sales

All sales of digital software, tuning licenses, and map access codes are final and non-refundable once the activation key or software access has been issued/generated.

2. License Activation & Transfers

• Digital tuning licenses bind to the vehicle’s unique Vehicle Identification Number (VIN) upon activation.

• Once a digital code or software license has been issued or redeemed, it cannot be returned, exchanged, or refunded through our store.
  

3. Unactivated Licenses

Orders may only be cancelled or refunded if requested before the digital license key or activation access has been generated and sent to you.

Exchanges

The fastest way to get the item you want is to return the original product. Once the return is accepted, you can place a new order for the replacement item.

Refunds

We will notify you once your return has been received and inspected. If approved, your refund will be processed to your original payment method within 10 business days.
Please note your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at sales@trackwarriormods.co.uk.